Roles & Responsibilities
• Respond to medical information queries from healthcare professionals, patients, and internal stakeholders via calls and emails
• Provide accurate, balanced, and compliant scientific responses
• Document and track medical inquiries as per SOPs and regulatory guidelines
• Ensure adherence to quality standards, audit readiness, compliance, and turnaround time (TAT)
• Coordinate with Pharmacovigilance, Quality Assurance, Regulatory Affairs, and Medical Affairs teams
• Maintain data integrity, confidentiality, and regulatory compliance in a global pharma environment
Qualification
• B.Pharm / M.Pharm / PharmD
• B.Sc / M.Sc (Life Sciences)
Experience
• Experience in Medical Information, MICC, Pharmacovigilance, Drug Safety, or Voice / Call Center process
• Candidates from non-core voice process backgrounds with pharma education are encouraged to apply
Skills
• Strong verbal and written communication skills
• Understanding of SOPs, compliance, and quality systems
• Ability to handle scientific discussions with HCPs and patients
• Experience working with global or international clients is an added advantage
About the Organisation
Mitocon Biopharma Pvt. Ltd. is a growing pharmaceutical and biotechnology company focused on innovation, regulatory compliance, and global healthcare solutions. The organization provides strong career-transition opportunities for pharmacy professionals to move into core pharmacovigilance and medical information roles.
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