Roles & Responsibilities
• Greet patients and guide them to appropriate departments
• Handle patient inquiries via phone and coordinate call-backs with doctors and nurses
• Manage appointments, confirmations, rescheduling, and no-shows
• Register new patients and update existing patient records
• Explain medical insurance coverage and collect payments or co-payments
• Provide claim and reimbursement forms when required
• Handle daily cash, card, and cheque collections as per finance protocols
• Maintain working knowledge of Hospital Information Systems, clinic schedules, and doctor rosters
• Respond to emails and patient queries in a timely manner
• Ensure operations follow hospital policies, procedures, and duty rosters
• Handle patient complaints professionally and confidentially
• Maintain data accuracy, patient confidentiality, and compliance with privacy regulations
• Generate, process, and explain patient bills and invoices
• Ensure billing accuracy and compliance with insurance and legal requirements
• Participate in hospital training, quality assurance, and continuous improvement initiatives
Qualification
• College Diploma in any discipline or related field
Experience
• 3 to 8 years of experience in hospital front office, patient services, or billing operations
Skills
• Strong patient handling and customer service skills
• Knowledge of hospital operations, billing, and insurance processes
• Excellent communication and interpersonal abilities
• Attention to detail and data accuracy
• Ability to handle cash, billing systems, and hospital information systems
• Professional approach with strong confidentiality and compliance awareness
About the Organisation
NMC Hospital is a leading healthcare provider known for its patient-centric approach, high clinical standards, and commitment to quality and safety. The organization emphasizes continuous improvement, compliance with international healthcare standards, and delivering exceptional patient experiences.
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