Telehealth Nurse

Roles & Responsibilities
• Triage and clinically assess callers through telehealth services on the 1800 Medicare line
• Extract and interpret key clinical information to support safe care decisions
• Provide evidence-based care guidance using approved clinical pathways
• Refer or escalate cases appropriately based on clinical assessment
• Maintain accurate and secure clinical documentation in digital systems
• Deliver safe teletriage services across a 24/7 national inbound service model

Qualification
• Registered Nurse with unrestricted AHPRA Registration
• Minimum 3+ years recent full-time clinical experience (or equivalent)

Experience
• Recent experience in acute care, Emergency Department, primary health, or rural/remote settings
• Experience in phone triage, telehealth, or clinical assessment roles (preferred)
• Experience using digital systems, CRMs, and telehealth platforms
• Ability to work rotating 24/7 shifts including days, evenings, nights, and weekends

Vacancies
• Not specified in the job description

Skills
• Strong clinical judgement and decision-making under pressure
• Phone triage and telehealth assessment skills
• Digital systems and telehealth platform proficiency
• Excellent communication and patient guidance skills
• Time management and adaptability in remote clinical environments

About the Company
Serco Health Hub is part of Serco, a global public services organisation delivering essential healthcare and government services across Australia and internationally. Through its partnership with Healthdirect, Serco supports the national 1800 Medicare telehealth service, providing accessible, evidence-based clinical triage and healthcare advice using secure digital systems, with a strong focus on innovation, inclusivity, and high-quality patient care.