Specialist Dental Receptionist

Why This Role Matters

The Specialist Dental Receptionist at Focus Dental Specialists plays a crucial role in supporting the smooth operation of dental clinical services and ensuring excellent patient experiences. As the first point of contact for patients, this role enhances the clinic’s professionalism, facilitates communication between patients and clinical staff, and helps maintain efficient administrative processes within high-quality dental care environments.

Job Description

The Specialist Dental Receptionist will be responsible for welcoming and assisting patients, managing appointments, handling phone and online enquiries, maintaining records, and supporting daily front-office operations. The role involves professional communication, scheduling coordination, administrative accuracy, and collaboration with clinical staff in a busy dental practice setting.

Key Features of the Role

• Position: Specialist Dental Receptionist
• Company: Focus Dental Specialists
• Location: Coorparoo, Brisbane QLD, Australia
• Employment Type: Full-Time
• Salary: $35 – $36 per hour
• Work Environment: Dental front-office / clinical support setting

Responsibilities

• Greet and assist patients upon arrival and during visits
• Manage appointment scheduling and calendar coordination
• Answer incoming calls and respond to patient enquiries professionally
• Handle patient check-in/check-out procedures and billing support
• Maintain accurate records and data entry in patient management systems
• Communicate effectively with clinical staff regarding patient flow
• Support administrative duties including correspondence and filing

Required Qualification

Candidates should have relevant experience or training in reception, customer service, or healthcare administration within dental or medical environments.Educational Requirement- Completion of secondary education or relevant vocational training
• Certification or coursework in dental administration, health administration, or office management is preferred but not mandatory

Important Remarks

• Professional phone etiquette and strong communication skills are essential
• Ability to multitask and maintain accuracy in a fast-paced clinical setting
• Prior experience in dental reception or healthcare administration is advantageous

Experience and Skills

Experience Required

• Previous experience in dental reception, healthcare support, customer service, or front-office roles preferred
• Fresh candidates with strong customer handling, organization, and communication skills may also be considered

Key Skills Expected

• Excellent verbal and written communication skills
• Strong organisational and time-management abilities
• Professional and patient-focused approach
• Proficient computer and data entry skills
• Ability to work collaboratively with clinical and administrative teams

Salary Insights

• $35 – $36 per hour based on experience and role expectations in Brisbane’s dental care sector

Company Overview

Focus Dental Specialists is a dental healthcare provider in Brisbane with specialist practices in Oral & Maxillofacial Surgery and Periodontology. The clinic emphasises excellence in patient care, collaborative clinical environments, and professional support services.

FAQs

1. What qualification is needed to apply?
Secondary education completion is required; dental administration or office training is a plus.
2. Do I need prior dental experience?
Prior dental reception experience is preferred but candidates with strong communication and admin skills may be considered.
3. What is the salary range?
$35 – $36 per hour.
4. Where is the job located?
Coorparoo, Brisbane QLD, Australia.(
5. What will I do daily?
You will handle patient reception, scheduling, enquiries, records, and front-office administration.

Application Tips

• Highlight any reception or healthcare administrative experience on your CV
• Emphasise strong communication and patient service skills
• Include examples of multi-tasking or customer service achievements
• Mention familiarity with dental office software or scheduling systems if applicable
• Tailor your cover letter to focus on your interest in dental patient support and front-office coordination