Retail Operations Manager - Pharmacy

Why This Role Matters
The Retail Operations Manager – Pharmacy plays a key role in ensuring efficient pharmacy store operations while driving sales performance and customer satisfaction. By managing manpower, inventory, and operational processes, the role helps maintain smooth store functioning, product availability, and business growth across pharmacy branches.

Job Description
MedPlus Diagnostics is hiring a Retail Operations Manager – Pharmacy for a full-time permanent position in Porur, Chennai, Tamil Nadu. The role involves overseeing pharmacy store operations, managing staff productivity, monitoring sales performance, and ensuring inventory availability while maintaining compliance with company operational standards.

Key Features of the Role
• Position: Retail Operations Manager – Pharmacy
• Company: MedPlus Diagnostics
• Location: Porur, Chennai, Tamil Nadu, India
• Employment Type: Full-Time, Permanent
• Workplace Type: On-site
• Salary: ₹45,000 – ₹55,000 per month

Responsibilities
• Ensure timely opening and closing of pharmacy branches
• Allocate manpower effectively to maintain adequate staffing levels
• Monitor staff attendance, shift planning, and workforce productivity
• Ensure smooth daily store operations without service disruption
• Monitor daily sales performance and analyze sales reports
• Drive store-level revenue growth and profitability
• Identify performance gaps and implement corrective actions
• Train and guide staff to deliver excellent customer service
• Improve customer retention and satisfaction levels
• Support marketing initiatives and promote company products or services
• Ensure availability of pharmaceutical and non-pharmaceutical products
• Monitor stock levels and coordinate replenishment
• Oversee expiry management and stock rotation processes
• Minimize stock loss and inventory shrinkage
• Ensure compliance with company SOPs and operational guidelines
• Submit regular sales and performance reports

Required Qualification
• Bachelor’s Degree in any discipline

Important Requirements
• 5–8 years of experience in pharmacy or retail operations
• Minimum 1–2 years in a supervisory or assistant managerial role preferred
• Strong knowledge of retail pharmacy operations and sales monitoring
• Experience in manpower management and shift planning
• Ability to train and guide pharmacy staff
• Strong analytical, operational, and customer service skills

What We Offer
• Health insurance coverage
• Paid time off and paid sick leave
• Cell phone reimbursement
• Internet reimbursement
• Leave encashment
• Provident Fund benefits
• Opportunity to work in a growing retail healthcare environment

Experience and Skills
• Retail pharmacy operations management
• Sales performance monitoring and revenue growth
• Inventory management and stock replenishment
• Manpower planning and staff supervision
• Customer service management
• Operational compliance and reporting

Salary Insights
• Monthly salary range: ₹45,000 – ₹55,000
• Additional benefits include health insurance, paid time off, internet reimbursement, and provident fund

Company Overview
MedPlus Diagnostics is part of the MedPlus healthcare network, providing diagnostic and healthcare services across India. The organization focuses on delivering accessible healthcare solutions through its pharmacy and diagnostic service network while maintaining strong operational and customer service standards.

FAQs

1. What qualification is required for this role?
   Candidates must have a Bachelor’s Degree in any discipline.

2. What experience is required for this position?
   Candidates should have 5–8 years of experience in pharmacy or retail operations with at least 1–2 years in a supervisory role.

3. What is the salary range for this position?
   The salary ranges from ₹45,000 to ₹55,000 per month.

4. Where is the job located?
   The job is located in Porur, Chennai, Tamil Nadu.

Application Tips
• Highlight experience in retail pharmacy or store operations
• Mention manpower management and shift planning experience
• Include experience in sales monitoring and revenue growth
• Demonstrate customer service and staff training skills
• Emphasize inventory management and operational compliance