Practice Manager - Dental

Why This Role Matters
The Practice Manager at Higgins Dental plays a pivotal role in leading the operational and strategic performance of the clinic. This position ensures efficient day-to-day operations, excellent patient experience, financial oversight, and a high-performance team culture, directly supporting the growth and success of the practice.

Job Description
Higgins Dental is seeking a full-time, on-site Practice Manager for their clinic in Higgins, Canberra ACT. This leadership role involves overseeing daily operations, managing staff performance, ensuring compliance with healthcare regulations, monitoring financial performance, and implementing strategies to optimize workflow and patient experience.

Key Features of the Role
• Position: Practice Manager – Dental
• Company: Higgins Dental
• Location: Higgins, Canberra ACT
• Employment Type: Full-Time, On-Site
• Salary: Up to $90,000 + superannuation (based on experience)
• Work Setting: Dental Clinic / Healthcare Facility
• Experience Required: Minimum 3 years in a management role (dental or healthcare preferred)
• Start: Immediate

Responsibilities
• Lead and oversee daily clinic operations, including reception, administration, and clinical coordination
• Drive performance through strategic planning, workflow optimization, and continuous improvement
• Manage team performance, recruitment, onboarding, mentoring, and professional development
• Foster a positive, high-performance team culture aligned with clinic values
• Ensure compliance with healthcare regulations, infection control standards, and industry best practices
• Oversee financial performance, including budgeting, reporting, cost control, and KPI monitoring
• Strengthen patient experience systems for consistent communication and service quality
• Maintain strong relationships with suppliers, laboratories, and external stakeholders

Required Qualification
• Minimum 3 years’ experience in a management role
• Demonstrated ability to manage operations, finances, and team performance
• Strong leadership, communication, and problem-solving skills

Educational Requirement
• Formal qualifications in business, healthcare management, or related fields are desirable but not essential

Important Requirements
• Ability to work decisively in a dynamic healthcare environment
• Confidence using practice management software and digital systems (training provided)
• Strategic mindset with strong problem-solving skills
• People-focused, professional, and committed to continuous improvement

What We Offer
• People-centred workplace valuing both patients and team
• Competitive remuneration aligned with experience
• 4-day full-time work week (no weekends)
• Direct mentorship and collaboration with the practice owner
• Autonomy to implement systems and drive meaningful change
• Ongoing professional development and leadership growth opportunities
• Opportunity to shape a growing, innovative dental practice

Experience and Skills
• Minimum 3 years of management experience
• Skills in leadership, team development, financial management, and workflow optimization
• Knowledge of healthcare/dental practice operations (preferred)
• Strong communication, organizational, and strategic thinking skills

Salary Insights
• Up to $90,000 + superannuation (negotiable based on experience)

Company Overview
Higgins Dental is a leading dental clinic in Canberra known for clinical excellence, modern technology, and patient-centred care. The practice focuses on building a strong leadership team to support growth, innovation, and high-quality dental services.

FAQs

1. Who can apply?
   • Experienced managers in dental or healthcare settings

2. What is the employment type?
   • Full-Time, On-Site

3. Is prior dental experience required?
   • Preferred but not essential

4. Where is the job located?
   • Higgins, Canberra ACT

5. How do I apply?
   • Apply via Seek to join the Higgins Dental team

Application Tips
• Highlight previous leadership and management experience
• Emphasize ability to optimize workflow, manage finances, and lead teams
• Showcase knowledge of healthcare or dental operations if applicable
• Mention problem-solving skills, strategic thinking, and people-focused approach