Role & Responsibilities
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Consolidate daily, weekly and monthly pharmacy KPIs
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Monitor near-expiry medicines, stock adjustments and inventory levels
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Address and document drug-related queries and medication issues
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Supervise OP and IP pharmacy operations and pharmacy store activities
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Develop and enforce pharmacy policies, SOPs and best practice protocols
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Schedule pharmacy staff duties, shifts and training programs
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Maintain hospital formulary, expiry control and controlled drug storage
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Manage prescriptions, execute supply and shipment orders
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Handle customer complaints, service issues and departmental coordination
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Present reports to GM and participate in monthly review meetings
Qualification
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B.Pharm or D.Pharm
Experience
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Minimum 8+ years in hospital pharmacy operations
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Prior experience in a pharmacy supervisory role mandatory
Skills
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Hospital pharmacy supervision and inventory management
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KPI tracking, reporting and analytical skills
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Policy implementation and regulatory compliance knowledge
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Leadership, training and staff coordination
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Strong communication and problem-solving ability
About the Role
This position leads hospital pharmacy operations, ensuring KPI governance, safe medication practices, regulatory compliance and efficient OP/IP pharmacy management while supporting service quality and clinical coordination.