Oral Health Service Lead

Why This Role Matters

The Oral Health Service Lead role at Royal Flying Doctor Service Victoria plays a critical role in improving access to oral healthcare for people living in rural and remote communities across Victoria. This position ensures the effective planning, governance, and delivery of dental programs while maintaining high standards of patient care and regulatory compliance.

Job Description

Royal Flying Doctor Service Victoria is seeking an experienced Oral Health Service Lead to provide operational leadership and coordination of its Dental Service programs. The selected candidate will oversee service delivery, program planning, governance, workforce management, and performance monitoring to ensure accessible and high-quality oral healthcare services across Victoria.

Key Features of the Role

• Position: Oral Health Service Lead
• Organization: Royal Flying Doctor Service Victoria
• Location: Melbourne, Victoria, Australia (Hybrid – Richmond Office)
• Employment Type: Full-time
• Salary Range: Not disclosed
• Experience Level: Senior-level (5+ years healthcare experience)

Responsibilities

• Lead governance and compliance for dental programs including accreditation and policy development
• Manage risks, incidents, complaints, and program-level risk mitigation strategies
• Oversee service planning, needs assessments, and service entry and exit processes
• Support consumer-led service design and develop sustainable models of care
• Lead workforce planning, staffing allocation, and staff capability development
• Monitor program performance including KPIs, reporting, demand, and waiting lists
• Build and maintain strong relationships with stakeholders and community partners
• Support continuous quality improvement and service enhancement initiatives
• Manage staff performance, onboarding, offboarding, rosters, and team communication
• Coordinate effective delivery of dental services across multiple service sites
• Collaborate with internal leaders to strengthen governance, data management, and operational efficiency

Required Qualification

• Relevant qualification in healthcare, dental sciences, or related field (preferred but not mandatory)

Important Requirements

• Minimum 5 years of experience in dental or broader health services environments
• At least 3 years of experience coordinating health programs
• Experience leading or coordinating teams in regulated healthcare settings
• Strong organisational and leadership skills
• Understanding of NSQHS Standards and healthcare accreditation requirements
• High-level computer skills including Microsoft Word and Excel
• Current Working With Children Check and Flu vaccination

What We Offer

• Employee Assistance Program (EAP)
• Salary packaging options to reduce taxable income
• Fitness Passport for discounted gym and pool access for employees and family
• Five additional office closure leave days annually
• Flexible work arrangements including work-from-home options
• Purchased leave options
• Additional parental leave benefits beyond government entitlements

Experience and Skills

• Healthcare program coordination and service delivery
• Operational leadership in dental or healthcare services
• Compliance management and healthcare governance
• Workforce planning and staff coordination
• Performance monitoring and KPI reporting
• Stakeholder engagement and community relationship management
• Healthcare data management and operational systems

Salary Insights

• Salary not disclosed (competitive and aligned with experience)

Company Overview

Royal Flying Doctor Service Victoria is a renowned healthcare organization that provides essential medical and dental services to rural and remote communities across Victoria, Australia. Known for its iconic flying doctor services, the organization delivers a wide range of primary healthcare programs to improve access to care for people living outside major cities.

FAQs

1. What is the main responsibility of this role?
   The Oral Health Service Lead oversees the planning, governance, and delivery of dental health programs across Victoria.

2. Is dental experience required?
   Dental experience is highly beneficial, but candidates with strong healthcare operations experience may also be considered.

3. Where is the job located?
   The role is based in Richmond, Melbourne, Victoria, Australia, with hybrid work arrangements.

4. What experience is required for this role?
   Candidates should have at least 5 years of healthcare experience and 3 years coordinating health programs.

5. What type of employment is offered?
   This is a full-time leadership role.

Application Tips

• Highlight your experience in healthcare program management
• Demonstrate knowledge of compliance frameworks and accreditation standards
• Showcase leadership and team coordination experience
• Emphasize stakeholder management and community engagement skills
• Provide examples of managing complex healthcare operations or programs