Investigator Support Assistant

Roles & Responsibilities
• Maintain patient safety as the highest operational priority
• Escalate patient safety issues promptly for appropriate resolution
• Communicate with investigator sites via email and approved communication channels
• Provide administrative and operational support to Global Investigator Support (GIS) teams and Coordinators
• Prepare airway bills and shipping documentation for study-related materials
• Follow up on delivery errors and specimen pending arrival reports
• Support Investigator Portal and Sponsor Portal access and login issues
• Compile and communicate updates related to new policies and procedures
• Search, update, and maintain investigator site databases accurately
• Escalate site-related information to assigned global coordinators
• Resolve simple to moderate system-generated hold issues
• Investigate, respond to, and document project-related queries
• Record service failures and escalate unresolved issues appropriately
• Manage training folders and maintain updated documentation
• Review SOPs and departmental documents for compliance
• Track, monitor, and report workflow metrics
• Complete onboarding, mandatory corporate, and departmental training

Qualification
• Bachelor’s degree in Life Sciences / Pharmacy / Biotechnology or related discipline

Experience
• Freshers or candidates with 0–2 years of experience in clinical research, healthcare operations, or customer support

Skills
• Strong written and verbal communication skills
• Basic understanding of clinical trial processes (preferred)
• Proficiency in MS Office and database systems
• High attention to detail and strong organizational skills
• Ability to manage multiple tasks and meet timelines

About the Organization
Labcorp – A global leader in clinical research and laboratory services, offering strong exposure to global clinical trial operations, investigator support, and long-term career growth in clinical operations.