Injury and Claims Advisor

Why This Role Matters

The Injury and Claims Advisor role at Metro Trains Melbourne is critical in supporting the health, safety, and wellbeing of employees across one of Australia’s largest rail networks. This position ensures effective management of workplace injuries and workers’ compensation claims while promoting sustainable return-to-work outcomes that protect both staff and organisational interests. By providing expert guidance and coordinating injury management plans, this role reduces the long-term impact of injuries and enhances workplace rehabilitation practices, contributing directly to a safer work environment and positive employee experience.

Job Description

The Injury and Claims Advisor will manage all aspects of workplace injury and compensation claims from initial lodgement to resolution. This includes providing expert advice on injury and claims processes, developing return-to-work plans, ensuring compliance with relevant legislation, collaborating with stakeholders, and delivering actionable insights to improve claims outcomes and processes across the organisation.

Key Features of the Role

• Position: Injury and Claims Advisor
• Company: Metro Trains Melbourne
• Location: Docklands, Victoria, Australia
• Employment Type: Full-Time, Permanent
• Work Environment: Corporate / Health & Wellbeing Division
• Reports To: Head of Health & Wellbeing
• Focus: Injury management, workers’ compensation, return-to-work coordination
• Benefits: Inclusive workplace, flexible work options, complimentary travel pass, corporate discounts

Responsibilities

• Manage workers’ compensation claims from notification through to closure
• Develop return-to-work plans in collaboration with injured employees, managers, and healthcare providers
• Provide expert advice on injury management, claims processes, and return-to-work policies
• Act as the primary contact for external stakeholders including WorkSafe agents, healthcare providers, and legal teams
• Track and analyse claim trends, monitor costs, and recommend process improvements
• Maintain accurate and comprehensive documentation of all claims activities
• Support compliance audits and reporting related to injury and claims management
• Build strong working relationships with internal stakeholders to promote engagement and best practices

Required Qualification

Candidates must have the necessary academic and professional background to manage injury and claims processes within a complex organisational environment.

Educational Requirement

•Qualification in Occupational Rehabilitation, Personal Injury Management, Allied Health, or Mental Health is advantageous
• Strong understanding of workers’ compensation legislation and injury management frameworks relevant to Victoria, Australia

Important Remarks

• Experience in a similar injury, claims, or rehabilitation role is highly preferred
• The role requires impartial judgement, strong stakeholder engagement abilities, and the capacity to manage sensitive workplace injury cases
• Applicants should be prepared to work within a fast-paced and compliance-focused corporate environment

Experience and Skills

Experience Required

• Minimum of 2 years’ experience in workers’ compensation, injury management, or claims management roles
• Practical experience handling complex injury cases and developing return-to-work programs

Key Skills Expected

• Strong knowledge of injury and claims legislation and compliance standards
• Excellent communication and interpersonal skills
• Ability to build relationships and influence internal and external stakeholders
• High attention to detail and prioritisation skills
• Ability to work independently and manage multiple cases effectively
• Problem-solving skills and a customer-focused approach

Age Eligibility

• Not specified by the employer

Salary Insights

• Competitive remuneration (specific salary details are not publicly disclosed)
• Employee benefits such as a free transport pass and flexible working options are part of the total package

Company Overview

Metro Trains Melbourne operates and maintains the metropolitan rail network in Melbourne, Australia, prioritising safety, customer service, and operational excellence. The company employs thousands of diverse professionals across technical, operational, and corporate roles, fostering a supportive and inclusive workplace culture that values development, innovation, and community engagement.

FAQs

1. Is injury and claims experience mandatory?
   Yes — experience in workers’ compensation and injury management is important for success in this role.

2. What qualifications are valuable?
   Qualifications in occupational rehabilitation, injury management, or allied health are advantageous.

3. Is this role full-time?
   Yes — this is a full-time, permanent position.

4. Does the role involve external stakeholder management?
   Yes — including working with WorkSafe agents and healthcare providers.

5. Is employee wellbeing part of the focus?
   Yes — promoting health, wellbeing, and sustainable return-to-work outcomes is central to the role.

Application Tips

• Highlight your experience in workers’ compensation and injury management in your CV
• Mention specific legislation or frameworks you are familiar with (e.g., Workplace Injury Rehabilitation and Compensation Act)
• Demonstrate examples of return-to-work plans you have developed
• Emphasise your communication and stakeholder engagement skills
• Prepare to discuss how you manage sensitive and complex cases in interviews