Experienced Full-Time Dental Receptionist

Roles and Responsibilities:
• Manage daily front desk operations and ensure smooth reception workflow.
• Schedule appointments, manage online bookings, and optimise the appointment book.
• Handle incoming calls and patient enquiries professionally.
• Manage marketing leads and convert enquiries into confirmed appointments.
• Coordinate comprehensive treatment plans and patient follow-ups.
• Manage patient reactivation and recall programs.
• Coordinate lab work and track cases to ensure timely delivery.
• Handle supplier coordination and order practice consumables.
• Process payments, daily banking, and reconcile takings.
• Manage private health insurance claims and HICAPS processing.
• Efficiently use Dental4Windows (D4W) for scheduling, reporting, and patient management.
• Maintain accurate patient records and support clinical workflow.

Qualification:
• Relevant qualification or experience in dental reception or front office coordination.

Experience:
• Proven experience in dental reception or front office coordination is required.

Skills:
• Highly organised with excellent communication skills.
• Ability to manage multiple tasks efficiently.
• Professional and confident in patient interactions.
• Competent in dental software and office administration.
• Strong attention to detail and reliability.

About the Company:
The Applecross Dentist is a modern dental practice offering a wide range of treatments from general dentistry to advanced cosmetic and implant dentistry. The clinic combines highly experienced dentists with advanced digital technology to provide professional, welcoming, and exceptional patient care.