Dental Receptionist

ROLE & RESPONSIBILITIES:
• Create a welcoming and empathetic experience for patients
• Coordinate appointment schedules to maximize clinician utilization
• Handle patient enquiries with professionalism and efficiency
• Manage patient documentation, billing, and payments
• Liaise with clinicians and dental assistants to ensure smooth clinic operations
• Maintain organized front-desk processes in a fast-paced environment

QUALIFICATION:
• Relevant educational background preferred

EXPERIENCE:
• Minimum 1 year of customer service experience preferred
• Previous dental or healthcare reception experience is an advantage

SKILLS:
• Excellent communication and relationship-building abilities
• High attention to detail
• Proficiency in Microsoft Word and Excel
• Strong multitasking and prioritization skills
• Friendly, enthusiastic, and customer-focused personality
• Ability to work collaboratively within a team

ABOUT THE COMPANY:
DentalCare Clinics operates two busy dental practices in Stanmore and Waterloo, delivering the highest standards of patient care. With rapid team expansion and plans for substantial growth, the organization offers continuous opportunities for promotion, education, and career development. Accredited for Quality Innovation Performance and recognized through outstanding patient reviews, DentalCare Clinics provides a supportive, modern workplace focused on excellence and long-term success.