Dental Practice Manager

Why This Role Matters

The Dental Practice Manager ensures smooth and efficient operations of Beyond Smiles Dental, driving high-quality patient care, staff performance, and regulatory compliance. This leadership role is central to the clinic’s success, supporting clinical excellence, patient satisfaction, and business growth.

Job Description

Beyond Smiles Dental, a family-friendly dental clinic chain in Western Australia, is seeking an experienced Dental Practice Manager for its Stirling location. The role focuses on managing daily operations, optimizing patient flow, leading the clinical team, and ensuring financial and regulatory compliance.

Key Features of the Role

• Position: Dental Practice Manager
• Organization: Beyond Smiles Dental
• Location: Stirling, Perth, WA
• Employment Type: Full-Time, Permanent
• Salary Range: $75,000 – $85,000 per year + superannuation
• Work Setting: Dental Clinic
• Working Hours: 38 hours/week (Monday to Friday, occasional Saturdays)

Responsibilities

• Plan, organize, and oversee daily clinic operations to ensure smooth service delivery
• Coordinate appointment schedules, provider availability, and chair utilization
• Lead recruitment, onboarding, rostering, training, and performance management of staff
• Maintain infection control, sterilization, and workplace health and safety compliance
• Ensure adherence to privacy, record-keeping, and dental industry regulations
• Manage budgets, invoicing, HICAPS claims, reconciliations, accounts payable/receivable, and payroll
• Monitor and report on KPIs including production, collections, recalls, and case acceptance
• Maintain accurate patient and clinical records using practice management software
• Drive patient experience initiatives, including recalls, reactivations, treatment plan acceptance, and feedback resolution
• Manage inventory, procurement, and dental equipment/facility maintenance
• Prepare performance and financial reports for owners and contribute to business improvement initiatives

Required Qualification

• Diploma or higher qualification in Health Practice Management or related field
• Minimum 4–5 years’ experience in dental or healthcare practice management preferred

Experience and Skills

• Strong knowledge of dental operations, billing systems, and health compliance regulations
• Exceptional leadership, communication, and interpersonal skills
• High-level organizational skills with the ability to multitask in a busy environment
• Proficiency in dental practice management software and MS Office Suite
• Proven ability to manage budgets, meet targets, and improve practice performance
• Commitment to outstanding patient service and positive team culture

Important Remarks

• Full-time, permanent position
• Competitive salary commensurate with experience
• Occasional Saturday work may be required

About the Organization

Beyond Smiles Dental is a modern, family-oriented dental clinic chain in Western Australia. The clinics provide comprehensive general, preventive, cosmetic, emergency, and family dental care. Their community-focused team emphasizes patient satisfaction, clinical excellence, and a supportive work environment, combining high-quality care with strong team collaboration.

FAQs

1. What is the employment type?
   • Full-Time, Permanent

2. What is the salary range?
   • $75,000 – $85,000 per year + superannuation

3. What qualifications are required?
   • Diploma or higher in Health Practice Management or related field

4. What experience is needed?
   • Minimum 4–5 years in dental or healthcare practice management preferred

5. Where is the clinic located?
   • Stirling, Perth, WA

6. What are the working hours?
   • 38 hours/week (Monday to Friday, occasional Saturdays)

Application Tips

1. Highlight experience in dental or healthcare practice management

2. Emphasize leadership, team management, and operational skills

3. Mention experience with dental practice management software and MS Office

4. Include examples of budget management, KPI monitoring, and process improvement

5. Demonstrate commitment to patient-centered care and team culture