Clinical Operations Specialist

Why This Role Matters
The Clinical Operations Specialist role at Script Assist is critical in ensuring safe, compliant, and structured healthcare operations within regulated UK environments. Script Assist operates at the intersection of healthcare and technology, powering operational infrastructure for private clinics and pharmacies. This position directly supports clinical workflow integrity, audit readiness, SOP adherence, and structured documentation across operational case processing systems.
The role ensures that healthcare services remain traceable, compliant, and operationally efficient while supporting partners through accurate communication and structured escalation processes. In a compliance-driven ecosystem, precision and documentation discipline are not optional — they are foundational. This role safeguards operational quality while supporting scalable, technology-enabled healthcare delivery.

Job Description
The Clinical Operations Specialist will manage structured case workflows, regulated documentation processes, and operational compliance systems within Script Assist’s healthcare technology environment. The role requires strong SOP discipline, high attention to detail, and the ability to operate confidently within software dashboards and structured support queues.
The candidate will work closely with UK-based clinic and pharmacy partners, triaging workflow exceptions, documenting incidents, escalating risks, and ensuring audit-friendly traceability of all operational actions. This is a tech-forward clinical role that blends regulated healthcare operations with platform support responsibilities.

Key Features of the Role
• Work within structured case processing and clinical operations dashboards
• Manage operational queues and workflow triage systems
• Ensure full traceability across regulated healthcare processes
• Operate in audit-heavy, compliance-driven environments
• Communicate professionally with UK-based partners
• Escalate operational risks with structured documentation
• Maintain high documentation accuracy and SOP adherence
• Support pharmacy and clinic infrastructure through SaaS platforms
• Contribute to continuous improvement of SOP playbooks

Responsibilities Required

1️⃣ Clinical Operations & Case Processing
• Manage structured support queues and case workflows
• Triage workflow exceptions and operational incidents
• Reproduce system or case issues to identify root causes
• Document audit-friendly evidence with full traceability
• Maintain strict SOP adherence across all processing activities
• Ensure structured case lifecycle management

2️⃣ Regulated Healthcare Operations
• Ensure compliance within audit-heavy operational workflows
• Log incidents accurately with clear documentation trails
• Escalate deviations using structured compliance summaries
• Support pharmacy and clinic operations status tracking
• Maintain structured compliance reporting documentation
• Uphold regulated workflow management standards

3️⃣ Platform Support & Customer Operations
• Communicate clearly and professionally with UK partners
• Provide structured updates and next-step operational guidance
• Escalate operational risks cleanly and concisely
• Improve SOP documentation based on recurring issue patterns
• Contribute to service quality enhancement initiatives
• Maintain dashboard accuracy and structured data inputs

Qualifications
• Bachelor's degree in Pharmacy (B.Pharm)
• Master's degree in Pharmacy (M.Pharm)
• Doctor degree in Pharmacy (PharmD)
• MBBS
• BDS

Educational Requirements
• Recognized clinical qualification in pharmacy, medicine, or dentistry
• Strong academic foundation in healthcare regulations and documentation practices

Experience and Skills
• Experience in Pharmacovigilance or Drug Safety case processing preferred
• Experience drafting Medical Information responses is advantageous
• Exposure to healthcare operations or compliance roles
• Experience in regulated case processing environments
• Platform support or service desk exposure is beneficial
• Strong written and spoken English communication skills
• Comfortable working UK business hours
• High attention to detail under operational pressure
• Ability to write audit-ready escalation summaries
• Strong understanding of compliance documentation standards
• Familiarity with structured workflow management systems
• Ability to operate confidently within software dashboards
• Strong SOP discipline and process adherence
• Analytical thinking and structured problem-solving ability

Salary Insights
• Competitive salary aligned with healthcare operations and compliance market standards
• Compensation based on experience, documentation capability, and regulated environment exposure
• Growth potential within a fast-scaling UK healthtech ecosystem

Company Overview
Script Assist is a UK-based healthtech company that powers operational infrastructure for private clinics and pharmacies. The organization operates in highly regulated healthcare environments where compliance, traceability, structured documentation, and SOP-led execution are critical.
The company focuses on building scalable healthcare SaaS systems that streamline clinical and pharmacy operations while maintaining regulatory integrity. Script Assist values professionals who combine clinical knowledge with operational discipline and technology adaptability. The organization promotes structured thinking, documentation accuracy, and process improvement within regulated healthcare systems.

FAQs

• Q: Is this a purely clinical role?
A: No. It is a tech-forward clinical operations role combining regulated healthcare workflows with platform-based operational support.

• Q: Is prior Pharmacovigilance experience mandatory?
A: Not mandatory but strongly preferred, especially experience in regulated case processing environments.

• Q: Does this role require direct patient interaction?
A: No. The role focuses on operational infrastructure and regulated workflow management.

• Q: Are UK business hours mandatory?
A: Yes. Candidates must be comfortable working aligned with UK operational hours.

• Q: Is software experience required?
A: Yes. Comfort with dashboards, workflow systems, and structured digital platforms is essential.

Application Tips
• Highlight regulated workflow or compliance experience clearly
• Demonstrate SOP discipline and documentation accuracy in prior roles
• Showcase experience in case processing or incident management
• Emphasize written communication quality and structured thinking
• Mention dashboard or SaaS platform familiarity if applicable
• Provide examples of audit-ready documentation or escalation handling