Clinical Operations Executive

Why This Role Matters

Script Assist is a UK-based healthtech company powering operational infrastructure for private clinics and pharmacies. The organization operates in highly regulated, compliance-driven healthcare environments where accuracy, traceability, structured documentation, and strict SOP adherence are essential.
This role is critical in maintaining operational integrity across healthcare workflows. By ensuring compliance, structured documentation, and seamless platform coordination, the Clinical Operations Executive supports safe, efficient, and audit-ready healthcare delivery systems.
For professionals from pharmacovigilance, medical operations, drug safety, or healthcare compliance backgrounds, this opportunity offers a structured and technology-forward career pathway within regulated healthcare operations.

Job Description

Script Assist is seeking a Clinical Operations Executive to manage structured healthcare workflows, regulated case processing, and operational platform support. The selected candidate will be responsible for maintaining SOP discipline, handling audit-sensitive documentation, and supporting UK-based clinic and pharmacy partners through software-driven systems.
This role combines clinical knowledge with operational precision and technology-enabled healthcare management.

Key Features of the Role

• Work within a UK-regulated healthcare environment
• Technology-forward clinical operations role
• Exposure to healthcare SaaS platforms
• SOP-driven structured work environment
• Strong compliance and documentation focus
• Opportunity for long-term growth in healthtech operations

Responsibilities Required

Clinical Operations & Case Processing

• Manage structured support queues and case workflows
• Triage workflow exceptions and operational incidents
• Reproduce reported issues and document audit-ready evidence
• Maintain complete traceability and SOP adherence
• Ensure accurate workflow documentation

Regulated Healthcare Operations

• Ensure compliance in audit-heavy operational workflows
• Perform accurate incident logging and escalation documentation
• Support pharmacy and clinic operational status tracking
• Maintain structured compliance and reporting systems
• Escalate risks in alignment with regulatory standards

Platform Support & Customer Operations

• Communicate clearly and professionally with UK partners
• Provide structured updates and next-step guidance
• Escalate operational risks in a documented and compliant manner
• Improve SOP playbooks based on recurring operational patterns
• Support regulated case management systems

Qualifications

Candidates must possess:
• B.Pharm
• M.Pharm
• PharmD
• MBBS
• BDS
• Equivalent recognized clinical degree

Educational Requirements

• Recognized clinical degree from an accredited university
• Strong academic foundation in healthcare sciences
• Knowledge of regulated healthcare documentation preferred

Experience and Skills

Mandatory Requirements

• Strong written and spoken English proficiency
• Comfortable working UK business hours
• Strong SOP discipline and documentation accuracy
• High attention to detail under operational pressure

Preferred Experience

• Pharmacovigilance or Drug Safety case processing
• Medical Information response drafting
• Healthcare operations or compliance roles
• Platform support or service desk exposure
• Regulated workflow management experience

Core Skills

• Comfortable working within software dashboards
• Ability to write audit-ready escalation summaries
• Structured thinking and documentation discipline
• Strong analytical and incident assessment skills
• Risk identification and clean escalation ability
• Adaptability within compliance-focused environments

Salary Insights

• Competitive compensation based on experience
• Exposure to international healthcare operations
• Growth opportunities within healthtech and regulated SaaS operations
• Structured and compliance-focused work culture

Company Overview

Script Assist provides operational infrastructure solutions for private clinics and pharmacies in the UK. The company operates in audit-heavy, compliance-sensitive environments where structured processes and traceable documentation are central to maintaining regulatory integrity.
By combining healthcare expertise with technology-driven workflows, Script Assist supports safe, compliant, and scalable healthcare service delivery across the private sector.

FAQs

1. Is clinical experience mandatory?
   Yes, a recognized clinical degree is mandatory.

2. Is prior pharmacovigilance experience required?
   Not mandatory, but preferred.

3. Are UK business hours compulsory?
   Yes, candidates must be comfortable working UK-aligned schedules.

4. Is this a technical role?
   It is technology-forward but not a software development role. It focuses on regulated healthcare operations within digital systems.

5. Growth opportunities?
   Career progression into Senior Clinical Operations, Compliance Lead, or Healthcare Platform Management roles.

Application Tips

• Highlight SOP-driven workflow experience
• Emphasize documentation accuracy and audit readiness
• Provide examples of regulated case handling
• Demonstrate risk escalation and incident reporting experience
• Showcase comfort with healthcare platforms or dashboards
• Highlight English communication proficiency clearly