Clinical Informatics Specialist - Pharmacy

Roles & Responsibilities
• Support automation of pharmacy processes including medication ordering, dispensing, and administration for inpatient and outpatient services
• Act as a liaison between pharmacy/clinical users and IT teams to ensure effective system functionality
• Monitor IT ticketing systems, follow up on issues, and ensure timely resolution
• Manage system settings, access levels, and maintenance of assigned clinical modules
• Support software testing, system upgrades, and vendor-related change requests
• Maintain and upgrade pharmacy dictionaries and decision-support tools (alerts, order sets, CPOE)
• Conduct end-user training and maintain updated training documentation
• Ensure system downtime procedures and workflows are in place
• Support workflow optimization and identify gaps during system implementation
• Lead integration and implementation of safe clinical information systems
• Assist in KPI data collection, reporting, and quality module incident handling
• Participate in IT and clinical informatics projects as assigned

Qualification
• Bachelor of Pharmacy (B.Pharm)
• Master of Pharmacy (M.Pharm) preferred
• Bachelor’s Degree in Health Informatics preferred
• DOH or MOH Registered Pharmacist
• HIMSS Certification preferred

Experience
• 2-4 years of healthcare informatics experience
• Minimum 1 year of inpatient hospital clinical experience post-certification

Skills
• Knowledge of hospital pharmacy workflows and clinical information systems
• Exposure to Electronic Medical Records (Cerner preferred)
• Experience with pharmacy automation and drug databases (e.g., First Data Bank)
• Strong analytical, problem-solving, and decision-making skills
• Excellent communication and coordination skills
• Ability to train end users and manage system workflows
• Organized, detail-oriented, and deadline-driven

About the Company
American Hospital Dubai LLC is a leading private healthcare provider offering advanced clinical services supported by state-of-the-art health information systems and international quality standards.