Clinic Manager

Role & Responsibilities
• Perform consultative selling of high-value treatment plans, programs and memberships at clinic reception
• Manage clinic front desk operations and handle customer escalations professionally
• Ensure timely inventory backfill of medicines and maintain clinic facility standards
• Comply with SOPs to achieve and maintain clinic operations excellence certification
• Manage doctor schedules and appointment flow
• Track sales KPIs, perform root cause analysis and implement improvement plans
• Ensure brand hygiene, dress code, grooming and service quality standards
• Support smooth day-to-day clinic operations including weekend working

Qualification
• Graduate in any discipline preferred

Experience
• Proven experience in consultative face-to-face selling at clinics, centres or retail healthcare setups
• Prior experience managing clinic or centre operations is mandatory

Skills
• Strong sales and negotiation skills
• Customer handling and escalation management
• Operational planning and inventory coordination
• KPI tracking and performance analysis
• Leadership, ownership mindset and problem-solving ability

About the Role
This role leads front-end clinic operations and consultative selling of high-value healthcare services, ensuring sales growth, service excellence, SOP compliance and superior patient experience while independently managing clinic operations.