Assistant Clinic Manager

Roles and Responsibilities:
· Create a welcoming, patient-focused clinic environment
· Lead day-to-day clinic operations and ensure smooth workflows
· Guide patients through treatment options and support case acceptance
· Follow up enquiries and consultations to drive treatment conversions
· Collaborate with clinical team to communicate treatment plans clearly
· Track studio performance including bookings and treatment starts
· Manage patient records, scheduling, and practice management systems
· Oversee inventory, ordering, and clinic presentation standards
· Motivate and support the team through positive leadership

Qualification:
· Relevant qualificatiom in healthcare, dental, orthodontic, or treatment coordination roles
· Experience with practice management software preferred

Experience:
· Experience in patient-facing roles involving sales, bookings, or treatment conversions
· Experience in healthcare sales, practice management, or treatment coordination
· Leadership or team supervision experience preferred

Skills:
· Confident and compassionate communication skills
· Strong organisational and computer skills
· Ability to discuss treatment plans and pricing confidently
· Performance tracking and results-driven mindset
· Leadership and team motivation abilities

About the Company:
Urban Smile is a modern orthodontic practice with over 25 years of experience, led by Specialist Orthodontists Dr Sarah Lawrence and Dr Igor Lavrin. The clinic focuses on delivering high-quality orthodontic care using innovative technology while providing a supportive, energetic, and patient-centred environment.