Analyst - Patient Oriented Program

Roles & Responsibilities
• Administer end-to-end Patient Oriented Program (POP) activities in line with Doing Business Ethically (DBE) policy and POP SOPs
• Coordinate with cross-functional stakeholders including POP Champion, Procurement, Legal, Patient Safety, Compliance, and Quality Assurance
• Prepare, manage, and maintain complete POP documentation in the designated POP repository
• Obtain all required internal and external approvals prior to POP execution
• Perform External Service Provider (ESP) compliance checks before program initiation
• Update and maintain program-related data in the POPsys database
• Track critical POP milestones including FPFC, LPLC, AER submission, periodic reviews, and program closure
• Ensure zero monitoring gaps and 100% documentation completeness
• Record, investigate, and manage quality issues (QI) including root cause analysis, risk assessment, and CAPA implementation
• Support internal audits, external audits, and regulatory inspections
• Ensure compliance with global and local regulations, pharmacovigilance provisions, SQA, EPRM, and AE training requirements

Qualification
• Degree in Pharmacy, Life Sciences, Biotechnology, Clinical Research, or related disciplines

Experience
• Relevant experience in Patient Oriented Programs, compliance operations, quality systems, or regulated pharma environments preferred

Skills
• Strong knowledge of POP processes and compliance frameworks
• Experience with SOPs, audits, CAPA, and quality documentation
• Familiarity with pharmacovigilance coordination and ESP onboarding
• Excellent analytical, documentation, and stakeholder management skills
• Ability to manage multiple programs and meet strict timelines
• Working knowledge of compliance systems and process documentation tools

About the Organization
Novartis is a global healthcare leader focused on reimagining medicine to improve and extend people’s lives. With a strong emphasis on patient-centricity, ethics, innovation, and compliance, Novartis provides an inclusive work environment offering global exposure, meaningful impact, and continuous professional growth.